How the exam uses puffing
It becomes misrepresentation the moment it states something factual and untrue. The line is opinion versus fact, not enthusiasm versus restraint.
What a question on this looks like
A landlord tells an agent not to show a unit to families with children. The agent should:
Answer: Refuse, because familial status is a protected class Familial status is protected under the federal Fair Housing Act. A client instruction to discriminate is not a lawful instruction, so the duty of obedience does not reach it.
Drill this in context at practice by topic, or browse the full glossary.